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FAQ’s


General

Please contact our Customer Service Department by emailing us at customercare@kurakura.co.za and our representatives will be happy to assist.

We have included a ring size chart for your convenience under Rings menu item, or you can download it here

We are situated in Cape Town, Western Cape, South Africa.

Please contact our Customer Service Department by emailing us at customercare@kurakura.co.za and our representatives will be happy to look into your suggestions.



Orders and Payment

First, place the product(s) you want to order in your shopping cart by clicking on the “add to cart” button, usually to the right of the product image. Then, whenever you’re done shopping, click “Proceed to Checkout” and follow the easy instructions to complete your order. If you’re a registered customer, check out is super easy. If you’re not (and you don’t have to be), it’s still easy but you might want to consider registering to make check out even smoother the next time you shop at Kura Kura. Contact our Customer Service Department by emailing us at customercare@kurakura.co.za and our representatives will be happy to assist.

Just to be sure, you should first contact our Customer Service Department by emailing us at customercare@kurakura.co.za for quick and reliable assistance. They can let you know if your order has been submitted successfully or not. And if it hasn’t, they can place the order on your behalf.

To track your order please follow the Track Your Order link situated top of screen or here and enter your Order ID in the box below and press return. This Order ID was given to you on your receipt and in the confirmation email you received.

We make every effort to get it to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours of your payment reflecting in our bank account. Custom orders may take longer to process. You can ask our Customer Service Department at customercare@kurakura.co.za for shipping details when you place your order.

If you didn’t get an order confirmation number after clicking the ‘Place Order’ button, your order may not have been processed properly. Please contact our Customer Service Department by emailing us at customercare@kurakura.co.za and our representatives will be happy to assist.

Submit a request to sales@kurakura.co.za and we’ll notify you regarding our next shipment!

For the time being we only accept Electronic Funds Transfer (EFT). Our banking details will be displayed on our “Check Out” page and on your order confirmation email.



Shipping & Returns

Unfortunately, we currently ship only within the South African border as a standard. Feel free to contact our Customer Service Department by emailing us at customercare@kurakura.co.za and our representatives will be happy to arrange international shipping.

We offer counter to counter shipping through the South African Postal Office. Please see our Shipping Policy .

We strive to get your Item(s) to you as quickly as possible. In-stock items are generally shipped within 24 to 48 hours of your payment reflecting in our bank account. Custom orders may take longer to process. The cost for shipping will be indicted on Check Out. We do not offer express shipping at this time. We use the South African Postal Office ground shipping for all orders in South Africa. Orders arrive within 5-7 business days.

Please email us a photo of the item you would like to exchange or return, along with a brief description of the purpose of exchange.
Our email is customercare@kurakura.co.za. We will then contact you back with all of the exchange information.
All exchanges must be approved. Also please use your Order ID as subject.

Item(s) may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered. If the Item(s) are defective in any way this must be reported as soon as reasonably possible after the product has been delivered to you and must be returned to us within a period of 7 working days after delivery. If the Item(s) are not the same as what was ordered this must be reported within 24 hours of delivery. Any damage must also be immediately reported, within 24 hours of delivery. If the Item(s) have been approved for return, we will notify you and either arrange for our couriers to collect the item from you or request that you post it back to us, dependent on your original order’s shipping method. Should you need to post the Item(s) to us please only send it to our postal address (available under Contact Us). If you are returning Item(s) via courier or post office please package it carefully so that it does not become damaged enroute. Please include a copy of your original invoice with any return. Please note unfortunately no monies will be refunded, you will receive a KuraKura voucher for the said Item(s) amount.



Legal

Kura Kura Isles Pasar (Pty) Ltd permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions. You may only use the Website if you are 18 years of age or older. If you are under 18, you may use the Website only with the involvement of your parent or legal guardian. You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful. The contents of this Website, including any information, software, icons, text, graphics, lay-outs, images, sound clips, trade names, logos, trade marks and service marks are protected by law, including but not limited to copyright and trade mark law, and are owned by or licensed to Kura Kura Isles Pasar (Pty) Ltd. No licence to or right in any of such contents is granted to or conferred upon you. Any unauthorised use, distribution or reproduction of the said contents is prohibited. KURA KURA ISLES PASAR (Pty) Ltd SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL INJURY, LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, ANY MATERIAL OR CONTENT CONTAINED IN, OR INABILITY TO USE, AND/OR UNLAWFUL ACTIVITY ON, THE WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE. YOU HEREBY INDEMNIFY THE COMPANY AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE. Kura Kura Isles Pasar (Pty) Ltd reserves the right to update and/or amend the Terms and Conditions from time to time and without any notice, and you are accordingly encouraged to check the Website regularly. Any such change will only apply to your use of this Website after the change is displayed on this Website. If you use this Website after such updated or amended Terms and Conditions have been displayed on this Website, you will be deemed to have accepted such updates or amendments. These Terms and Conditions of Sale govern the sale of products (“Goods“) by the Company to you via the Website. The Terms and Conditions of Sale are in addition to the terms and conditions of use of the Website. Once you tick the box labelled “I accept“, these Terms and Conditions of Sale form a legally-binding agreement between you and Kura Kura Isles Pasar (Pty) Ltd.

Kura Kura Isles Pasar (Pty) Ltd does not accept any liability for the accuracy, and inaccuracy of the information provided on this website, and can in no way be held responsible or liable for any damages, claims or losses caused directly, indirectly or consequently as a result of using, modifying, distributing or reliance of information presented here. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of the website may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise) or for any purpose, without the express written permission of the webmaster. All factual and other information within this website including any attachments, relating to the official business of Kura Kura Isles Pasar (Pty) Ltd, or of any subsidiary, is the property of Kura Kura Isles Pasar (Pty) Ltd. It is confidential and legally protected against any unauthorised use. Kura Kura Isles Pasar (Pty) Ltd neither owns nor endorses any information which does not relate to its official business.